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At Risk Notification 23:00 BST 10th August 2016
Posted by Phil Parry on 27 July 2016 01:13 PM

Advance notice of network engineering works.

Our network team will be making changes to our network routing configuration to prepare for future essential works.

These changes will occur within a 2 hour window from 23:00 BST on 10th August 2016.

If any problems do arise that threaten normal service the changes will be reversed.

No disruption is expected or planned during this period however the period should be considered at risk.

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[Advisory] cPanel6 maintenance
Posted by Stephen Williams on 21 July 2016 08:55 AM

We will be undertaking some work over the course of today (21/07/2016) on our cPanel6 ( server to migrate to new hardware.

We do not anticipate any outages to services while this is ongoing.  However should you see any issues during this please get in touch with (01745 586 070)

[UPDATE, 17:11] - These works have now been competed.

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[ ADVISORY ] Difficulties reaching our network
Posted by Anthony Hogbin on 20 July 2016 09:24 AM

We are experiencing a high number of support incidents today regarding inabillity to get to our network.

Research around this - given that we have sound service delivery and no incidents this morning shows issues with the BT network.

This is immediately presenting as issues with BT Home, BT Business, Entanet, Plusnet and anyone with leased lines.

The issue appears to be presenting as partial routing or DNS failure.

The latter is currently showing an issue with the majority of the UK.

[UPDATE 10am]

Network team are confirming that they saw a traffic drop off at the BT peering points by about 50% at 7am this morning.

While we have heard reports that BT phone support are suggesting that there are no issues - their twitter account is reporting:

"Some BT Broadband customers have reported problems accessing websites this morning. Sorry, we're aware of a problem & working to fix asap"

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