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[ RESOLVED ] SMS messages
Posted by Anthony Hogbin on 19 August 2016 04:12 PM

An issue with software that was sending text messages has been resolved.

The issue was raised with the vendor and they have resolved this - regretfully flushing the queue.

As a result a number of historical texts have been sent in error.

If you believe there is an overdue accounts matter - then please check your control panel to clarify.

Apologies for the inconvenience and confusion this may have called we are following this up currently.

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[RESOLVED] Network Interuption
Posted by Anthony Hogbin on 17 August 2016 02:45 PM

We are aware of packet loss issue effecting one of our ranges.

Networks are currently looking into this.

We will update regarding this as soon as we are able.

However it is important to note this is only effecting a limited number of addresses and this is connectivity as opposed to hardware or service related.

[update 1510hrs]

Networks have mitigated a distributed denial of service attack against a customer.

Access and connectivity have been restored.

We consider this matter resolved.

Should you continue to have problems please do not hesitate to contact us with specifics of the matter to so we can look into this further for you.

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[COMPLETED] At Risk Notification - UPS Maintentance 23rd and 24th August
Posted by Anthony Hogbin on 10 August 2016 10:47 AM

As part of our continuous service improvement program we will be conducting work on our UPS systems to replace ageing batteries and near end of life components. This work is necessary in order to maintain high levels of redundancy on our power infrastructure.

This work will be completed with our partners and overseen by senior management on site. The work touches all of our UPS systems in both Reynolds House - one of our Manchester hosting locations, however only one (out of ten) devices will be worked on at a time to ensure minimal risk.

All components are modular and RAMS and Method Statements are in place to ensure that UPS redundancy and capacity are maintained throughout the exercise. We do not expect this work to be service affecting but as with any work on key infrastructure the Manchester facilities should be considered at low risk for the duration of the works.

This only effects services delivered from Reynolds House.

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