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**Resolved** Mail issues affecting plesk51 and plesk67 servers
Posted by Jonathan Hughes on 23 November 2015 06:59 PM

We are working to resolve email access issues on both the plesk51 and plesk67 servers. 

Our own engineers are working in conjunction with the software vendors to resolve this as quickly as possible.

Update: 21:00 .  The issues with emails services on these servers are now resolved.  Should you still be seeing errors collecting email at this time, please ensure that you raise a support ticket via or via this portal.


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** RESOLVED ** Issues affecting Mail4 /Mail6 services
Posted by Jonathan Hughes on 19 November 2015 10:56 AM

We are currently working to resolve a high load problem with the mailservices on mail4 and mail6.  The issue has been caused by a recent update for the Smartermail software that runs the email services.

In order to stabilise the system we have had to disable some of the spam and virus filtering services temporarily.  Users may see an increase in spam during this period and we advise customers to ensure they own anti-virus software is up to date and not to open any unexpected attachments.

We apologies for any inconvenience caused by this issue and we hope to have this resolved later today.


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**RESOLVED** - issues affecting HUKWIN002 server
Posted by Jonathan Hughes on 18 November 2015 05:22 PM

We are investigating an issue with the HUKWIN002 ( server.  Engineers are working to resolve the issues as quickly as possible.

Update : Services are now running correctly.

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