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[RESOLVED] Connectivity Issues for Virgin Media customers
Posted by Phil Parry on 10 November 2016 10:23 AM

We are seeing problems with Virgin Media customers who are having problems reaching our services as of around 9am this morning.

This is NOT a problem with our network or services  - the issue lies wholly within Virgin Media network.

* Update * Our network department have made changes to route around the problem.

* RESOLVED * Our networks department have reported that the issue that caused issues for Virgin Media customers is resolved.  

The issue was caused as a result of problems within the LINX peering exchange that many major ISPs use to exchange network traffic.

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[RESOLVED] Issues affecting SQL 10 server
Posted by Jonathan Hughes on 10 November 2016 08:58 AM

Engineers are working to resolve an error with the SQL 10 server.

Please accept our apologies for the outage and any difficulties caused by this.

update: 10:20 The issue is now resolved and sql service running normally. 

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[ MAINTENANCE ] Shared Hosting Linux Plesk and cPanel server restarts.
Posted by Anthony Hogbin on 24 October 2016 11:42 AM

As you may be aware there has been a lot of press regarding the zero day vulnerability Dirty CoW this weekend.

We have been working on this since Friday - and have moved from our temporary measures to stable solutions today.

This morning a long term stable patch has been applied to our Linux shared Plesk and cPanel nodes, and a restart followed this.

As a result you may have experienced a loss of service as these machines came back up.

If you continue to have service issues - please do not assume this is related. These works have been completed now - so any residual issues are likely unrelated - so get them raised with .

If you have any questions regarding this Copy on Write vulnerability - do not hesitate to get in touch with us.

This maintenance window is now closed.

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