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Remote Support Access on Mac

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How to Enable Bomgar Screen Sharing On Mac

The major reason Bomgar is not working on Mac is because macOS security features force their users to take additional steps to permit full use and control of the screen sharing application.


The good news is it’s one of the easiest errors to fix.


Follow the step-by-step guide below to allow remote support to assist using screen sharing on a Mac device:


1.    Hit System Preferences (located on the Screen Recording prompt)

Note: If this prompt does not appear, click on the Apple icon (located at the top left of the computer screen) and choose System Preferences.




2.    While inside System Preferences, select Security & Privacy


3.    Click the lock icon (located in the bottom left of the window)


4.    Type in the appropriate computer password when prompted to make alterations.




5.    Navigate to the Privacy tab (located in the top of the window)


6.    Choose Screen Recording from the left-hand menu.


7.    Enable the Remote Support Customer Client by checking the box beside it.


Users should then receive the prompt: “Remote Support Customer Client’ will not be able to record the contents of your screen until it is quit.”


8.    Hit Later


9.    From the left-hand menu, choose Accessibility.


10.        Enable the box beside Remote Support Customer Client.




11.        Hit the lock icon.


This will allow you to share your screen with the technician helping you using the remote support software. 

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