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Aug
28
Issue affecting HUKWIN002 server (217.194.213.132)
Posted by Stephen Williams on 28 August 2015 10:31 PM

Engineers are aware of an issue affecting the HUKWIN002 server and are currently investigating.

 

We apologize for any inconvenience caused.

 

Update [22:58]

Server has been stabilised and is delivering Website content normally.

We are continuing to look into the cause of the issue.


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Aug
28
Issue Affecting Plesk42 server
Posted by Jonathan Hughes on 28 August 2015 10:14 AM

Engineers have had to reboot the plesk42 server to resolve a fault.

We expect it to be back online shortly,  our apologies for any difficulties caused by this outage.


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Aug
26
Schedule service outage – VPS Platform
Posted by Phil Parry on 26 August 2015 04:53 PM

When: Monday 7th September between 02:00 and 03:00 BST

Duration: Expected time no more than 15 minutes

What: We need to replace a fabric switch connecting front end nodes to SAN storage on one of our VPS platforms.  The existing switch has locked up previously preventing node failover in certain circumstances.  We have determined that this switch needs to be replaced with a different model which will not be prone to the same issue.

During the outage window all VPS on the platform will be shut down and the fabric switch replaced with the new unit.  The VPS will then be powered back on restoring service.

We have chosen the quietest period available in order to minimise the impact on customers however we do appreciate the patience and understanding of those customer affected.


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Aug
26
Scheduled network Maintenance
Posted by Phil Parry on 26 August 2015 04:52 PM

When: Monday 7th September between 02:00 and 03:00 BST

Duration: Expected time no more than 15 minutes

What: Essential power works are being carried out on power equipment in one of our network racks.  Not performing this work represents a potential threat to service which needs to be eliminated.

The rack in question contains an amount of network equipment which will need to be rebooted.   For some customers this will mean a short outage estimated to be of no more than 15 minutes while the equipment is rebooted.

We have chosen the quietest period available in order to minimise the impact on customers however we do appreciate the patience and understanding of those customer affected.


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Aug
20
RESOLVED: Issues Affecting HUKWIN003
Posted by Jonathan Hughes on 20 August 2015 01:25 PM

We are seeing issues on this server at the moment.

Engineers are working to resolve this as quickly as possible.

Our apologies for the difficulties caused by this.

 

Update:  15:45

We have identified sites on the same server running with debug mode enabled.  This causes slow performance for the website in question but also consumes a significant amount of resources beyond what the websites actually require to run.  These customers have been notified and some have already made fixes to their sites which has improved resource usage on the server.   

We also made several performance changes to the server as well has hardware upgrades.

You should find site load times have improved and we have confidence we have improved server stability.

Please do let us know if you continue to see issues.


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