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RESOLVED - Reboot of SQL7 database server
Posted by Jonathan Hughes on 22 May 2015 09:11 PM

The database server is currently undergoing a reboot to upgrade some hardware firmware as part of resolving a fault.


We do not anticipate any issues to arise from this and the server will be back online shortly.


Please accept our apologies for any issues arising from this.


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[RESOLVED] VPS platform restarts.
Posted by Anthony Hogbin on 21 May 2015 10:03 AM

A vendor advisory has resulted in kernel patching of all of our Virtuozzo nodes. To activate this, a reboot is required.

After the shut down of each of the containers, the host will restart. On restarting the host, the containers (your VPS) will be restarted.

During this period a short loss of service will be experienced. These are emergent and necessary works to maintain the security of your sites and data. These rolling works will be commencing at 10am and this ticket will be updated on completion.

This only effects VPS users on the VZ platform. Thank you for your patience.

These works are completed for 1115hrs today.

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[RESOLVED] Emergent Engineering Plesk 11
Posted by Anthony Hogbin on 12 May 2015 01:57 PM

The Windows node Plesk11/ is being worked on by engineers at this time.

We are aware of an issue with this host.

Sites and services on this host may see interuptions in service.

The service will be returned as quickly as possible.

We will update this notification once the works are completed.

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RESOLVED - Issue affecting some shared web services
Posted by Jonathan Hughes on 30 April 2015 09:37 AM

We are working to resolve an issue with some shared hosting services on our Plesk12 and plesk35 servers.

Engineers are working to resolve the issue as quickly as possible.


Update 12:30


All services have been returned to operation.  Our apologies for any difficulties caused by this outage.


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RESOLVED - Issue affecting connectivity to some network segments
Posted by Jonathan Hughes on 27 April 2015 09:21 AM

We have identified and resolved an issue affecting connectivity to some network segments.  This will have shown as a brief outage lasting a few minutes.

This was isolated to a power bar failure affecting some connected switches.  This unit has now been replaced and connectivity restored.


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