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[Advisory] cPanel6 maintenance
Posted by Stephen Williams on 21 July 2016 08:55 AM

We will be undertaking some work over the course of today (21/07/2016) on our cPanel6 ( server to migrate to new hardware.

We do not anticipate any outages to services while this is ongoing.  However should you see any issues during this please get in touch with (01745 586 070)

[UPDATE, 17:11] - These works have now been competed.

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[ ADVISORY ] Difficulties reaching our network
Posted by Anthony Hogbin on 20 July 2016 09:24 AM

We are experiencing a high number of support incidents today regarding inabillity to get to our network.

Research around this - given that we have sound service delivery and no incidents this morning shows issues with the BT network.

This is immediately presenting as issues with BT Home, BT Business, Entanet, Plusnet and anyone with leased lines.

The issue appears to be presenting as partial routing or DNS failure.

The latter is currently showing an issue with the majority of the UK.

[UPDATE 10am]

Network team are confirming that they saw a traffic drop off at the BT peering points by about 50% at 7am this morning.

While we have heard reports that BT phone support are suggesting that there are no issues - their twitter account is reporting:

"Some BT Broadband customers have reported problems accessing websites this morning. Sorry, we're aware of a problem & working to fix asap"

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[RESOLVED] MySQL Issues Affecting Cpanel9
Posted by Alex Gough on 19 July 2016 08:56 AM

We are currently looking into an issue on the server / and its MySQL service.


This page will be updated as the issue is progressed. Please accept our apologies for any inconvenience this has caused.

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[Completed] system upgrades
Posted by Jonathan Hughes on 11 July 2016 01:32 PM

The MS Dev service control panel is currently undergoing some system updates.   The panel will be unavailable while this occurs, please accept our apologies for any difficulties caused by this.

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[Resolved] SQL7 unscheduled maintenance.
Posted by Jonathan Hughes on 10 July 2016 03:16 PM

We are currently working to resolve a fault on the SQL 7 server.  Some downtime is expected while services are being restarted.

Update 16:38:  We've identified the issue affecting services in sql7 and taken steps to resolve this.  All services are now functioning normally.

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