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***RESOLVED*** Issues currently affecting the server Plesk56
Posted by Alex Gough on 20 June 2016 10:03 AM

We are currently looking into some issues on the server /


Issues will be effecting websites, control panel access and mail access. Please accept our apologies for any inconvenience caused.


This status page will be updated once this has been resolved.




The server has been brought back online and is currently in a stable condition. However work is still being carried out on this server, if you notice any further issues please contact


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[ ADVISORY ] Manchester DC - At Risk.
Posted by Anthony Hogbin on 27 May 2016 12:55 PM

This is notification of a loss of protection for hardware delivered from Reynolds and Turning House Manchester. These will be referred to by ourselves as our Manchester facilities, data centre, or rack space.

Between the hours of 10:00hrs and 16:00hrs BST on the 3rd of June 2016 - we will be completing annual UPS infrastructure maintenance.

This will not represent a loss of protection, however should be considered a period of At Risk.

We do not expect this work to be service effecting, or expect interruption to customer or internal services.

On the day of the works, our experienced staff will work alongside specialist engineers to ensure that risk is mitigated - and any windows of risk are as small as possible.

Should you have any questions in the run up to these works - do not hesitate to email eMail Support for clarification.

Thank you for your attention.

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Posted by Anthony Hogbin on 27 May 2016 12:10 PM

We are working on an issue presenting with the platform.

This will be returned shortly.

This in no way effects service provision.

We will update this on completion.

Thank you for your attention and patience.

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[ COMPLETED ] VM platform.
Posted by Anthony Hogbin on 23 May 2016 04:07 PM

A rolling upgrade to the VPS/VM environment - this will be taking place between 1200hrs and 1400hrs on Wednesday the 25th of May.

During this period access to the control panel will be interrupted - however VM's will purely be 'at risk' for the duration of the works.

The works are being conducted by the vendor, and will result in new point releases along with improved performance and functionality across the control panel and the delivery nodes.

Should you have any concern - do not hesitate to contact

I will be updating this ticket on completion.

Thank you for your attention.

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[COMPLETED] Classic billing platform maintenance.
Posted by Anthony Hogbin on 18 May 2016 09:48 AM

During the course of the next hour we will be making updates to .

It is important to note that this will in no way effect service delivery or performance.

What it will effect is functions such as viewing invoices, changing card details, payments.

During this period the service will return a maintenance page. Those who use the platform will be completely unaffected.

On completion we will be rolling out new functionality such as as cPanel and VM control amongst others as well as a new cleaner layout - the latter is purely aesthetic and full, if not extended functionality will remain.

Should you have any questions - do not hesitate to raise a ticket with support.

We will update at 1330hrs - and will update to close on completion.



Final testing is underway as we speak.

We are expecting to be putting live the DNS changes within the next 10 to 15 minutes.

We will update on completion of the change, and close this maintenance window.



This work has been completed - we are changing firewall rules to put this live for you within the next few moments - at which point the platform will go live.

We are working with developers over the immediate future - and hope you enjoy the new look and functionallity.

Again if you have any concerns or issues - do not hesitate to contact us at .


This maintenance window is closed.


Thank you for your patience in this matter.

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