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Apr
15
RESOLVED - Issue affecting HUKWIN02 Server
Posted by Stephen Williams on 15 April 2015 04:27 PM

We are currently investigating a fault with the HUKWIN02 shared webhosting server.

Engineers are working to resolve the problem as quickly as possible.


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Apr
13
RESOLVED - Issue Affecting Mysql02 database server
Posted by Jonathan Hughes on 13 April 2015 04:29 PM

We are currently investigating a fault with the mysql02 database server.

Engineers are working to resolve the problem as quickly as possible.

 

Update 09:00 14/04/2015: This issue was resolved at approximately 16:30 yesterday


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Apr
10
A brief word on passwords.
Posted by Phil Parry on 10 April 2015 02:49 PM

We're often asked why we create awkward to remember passwords when customers accounts are set up, or why we sometimes point out to customers that simple passwords are a bad idea.

Here's a video where Edward Snowdon has a (light hearted) discussion on the subject.

We hope you'll enjoy it - but take it seriously!


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Apr
10
RESOLVED - Issue Affecting Plesk32 server
Posted by Jonathan Hughes on 10 April 2015 02:49 PM

We are currently investigating an issue with the Plesk32 server.

Engineers are working to resolve the issue as quickly as possible.

Update 18:09

The problem was resolved around 15:40. Please accept out apologies for any difficulties caused.

 


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Apr
9
RESOLVED - Issue Affecting Plesk53 Server
Posted by Jonathan Hughes on 09 April 2015 12:18 PM

We are investigating a possible hardware fault with the server Plesk53.

Engineering are working to resolve the issue as quickly as possible.  We apologise for any difficulties caused by this issue. 

UPDATE: 17:39 - Engineers identified problem as a hard drive fault on this server.  To resolve this all services were moved to new hardware.  As part of this, we made the decision to upgrade the system so all services on this server now benefit from fast SSD storage, increased processor specification and increased memory.

We apologies for the difficulties caused by this outage.


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