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Posted by Anthony Hogbin on 23 May 2016 04:07 PM

A rolling upgrade to the VPS/VM environment - this will be taking place between 1200hrs and 1400hrs on Wednesday the 25th of May.

During this period access to the control panel will be interrupted - however VM's will purely be 'at risk' for the duration of the works.

The works are being conducted by the vendor, and will result in new point releases along with improved performance and functionality across the control panel and the delivery nodes.

Should you have any concern - do not hesitate to contact

I will be updating this ticket on completion.

Thank you for your attention.

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[COMPLETED] Classic billing platform maintenance.
Posted by Anthony Hogbin on 18 May 2016 09:48 AM

During the course of the next hour we will be making updates to .

It is important to note that this will in no way effect service delivery or performance.

What it will effect is functions such as viewing invoices, changing card details, payments.

During this period the service will return a maintenance page. Those who use the platform will be completely unaffected.

On completion we will be rolling out new functionality such as as cPanel and VM control amongst others as well as a new cleaner layout - the latter is purely aesthetic and full, if not extended functionality will remain.

Should you have any questions - do not hesitate to raise a ticket with support.

We will update at 1330hrs - and will update to close on completion.



Final testing is underway as we speak.

We are expecting to be putting live the DNS changes within the next 10 to 15 minutes.

We will update on completion of the change, and close this maintenance window.



This work has been completed - we are changing firewall rules to put this live for you within the next few moments - at which point the platform will go live.

We are working with developers over the immediate future - and hope you enjoy the new look and functionallity.

Again if you have any concerns or issues - do not hesitate to contact us at .


This maintenance window is closed.


Thank you for your patience in this matter.

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**Resolved** Issues Accessing control panel
Posted by Alex Gough on 10 May 2016 11:44 AM

We are currently upgrading the control panel located at:


During the upgrade you will be unable to access the control panel until this has completed. We apologise for any inconvenience this may have caused you.


As this is progressed this page will be updated.



The update to the control panel has now completed and the control panel should now be accessible. If you have any problems, please let us know by sending us the specifics to your problem to


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We are currently looking into an issue effecting the server (windows platform). This will be affecting both website and email services on that server.


Please accept our apologies for any inconvenience caused.

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RESOLVED: Service Interruption
Posted by Phil Parry on 05 April 2016 01:18 PM

We are aware of an incident which has affected network connectivity to services for a number of customers.  The vast majority of customers are seeing this as restored right now although some are still affected.

Our network team is working on the issue and once a reason for the interruption has been established we will provide an update.

UPDATE: 13:57

All issues have been resolved for a little while now so we are considering this incident resolved.  Customers who have contacted us via the ticketing system will be updated in due course.


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