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We are currently looking into an issue effecting the server (windows platform). This will be affecting both website and email services on that server.


Please accept our apologies for any inconvenience caused.

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RESOLVED: Service Interruption
Posted by Phil Parry on 05 April 2016 01:18 PM

We are aware of an incident which has affected network connectivity to services for a number of customers.  The vast majority of customers are seeing this as restored right now although some are still affected.

Our network team is working on the issue and once a reason for the interruption has been established we will provide an update.

UPDATE: 13:57

All issues have been resolved for a little while now so we are considering this incident resolved.  Customers who have contacted us via the ticketing system will be updated in due course.


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[COMPLETED] MySQL work being carried out on cPanel7
Posted by Stephen Williams on 31 March 2016 09:04 AM

We are currently undertaking some maintenance work on our cPanel7 server which may result in some minor downtime.

Our apologies for any inconvenience caused.

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RESOLVED: Issues Affecting mysql02 database server
Posted by Jonathan Hughes on 23 March 2016 10:22 AM

We are currently working to resolve a problem with the mysql02 database server.  We do not expect this to take too long.

Our apologies for any issues caused by this outage.


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[RESOLVED] Classic Control Panel
Posted by Anthony Hogbin on 10 March 2016 11:41 AM

An issue has been identified that is currently being looked into.

Engineers are working on this, and we expect to have this back up shortly.

Thank you for your patience - we will update this as the matter progresses.

1210 - This issue has now been resolved.

An issue after security patching that effected client side operation but leaving administration live, has now been resolved.

If you have any further issues beyond this point relating to accessing the classic control panel - do not hesitate to get this raised with support.


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