An email I have sent or was expecting hasn't arrived or was delayed.
Posted by Phil Parry on 17 September 2007 10:10 PM

To effectively track email problems like this we will need the following information.

1. The time and date the email was sent.
2. Any error messages that may have been returned
3. Any Internet headers from the returned or delayed messages

Internet headers can be retrieved by right clicking on the email and selecting properties. Copy and paste the header information into an email and send to

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