Knowledgebase
Complaints procedure
Posted by Phil Parry on 09 May 2016 02:50 PM

Complaints procedure

If you have a complaint then there are ways in which you can address them.

Your first port of all is an email to customerservice@hostinguk.net with full details of your complaint. You should make sure you provide as much detail as possible including a timeline of events if applicable, the details of any of our team that you have dealt with, any relevant trouble ticket numbers and the time and date of any phone calls. In short, as much information as you can to help us conduct a thorough review of your complaint.

The complaint will be received and reviewed by a manager who will consider all of the information available and who may contact you to ask further questions if appropriate.

We will do everything we can to deal with any complaint raised and if we can find a way to resolve any issue to your satisfaction we will.

 

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