Knowledgebase
Forgotten password to the Parallels control panel
Posted by Phil Parry on 03 July 2014 09:38 AM

If you've fogotten your login password to your control panel and it is on our Paralles system you can reset it as follows:

For security reasons we cannot supply password details however there is a password reset option on the control panel login screen.

1. Go to control login page at https://www.myhostcp.com/cp/
2. Just below the email and password field you'll see a link that says 'Forgot your password?'
3. Click that link and you'll see an email field on the page that appears.
4. Enter your login email address and click submit. A password reset email will be sent.

If you do not know or have forgotten your login email address let us know and we can let you know.

If you no longer have access to the email address you use to login, we can change it however we will need to see proof of your identity. Please contact us for further details.

If you have any difficulty with the above please let us know.

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