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[RESOLVED] Issue Affecting Plesk40 server
Posted by Jonathan Hughes on 27 February 2017 11:19 AM

Engineers are working on a fault with the Plesk40 server.

The server has been restarted and is currently running a disk check.  We do not have a time to completion at the moment, but will post further updates here.  Please accept our apologies for any difficulties caused.

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[COMPLETED] Upgrade of mail/
Posted by Jonathan Hughes on 22 February 2017 08:00 PM

We will be re-implementing the upgrade to Smartermail to v15 tonight following check with the software vendor.  We do not have an estimated time to completion at this time.

Further updates will be posted here.

22:08 We are currently working with the software vendor on the upgrade.

23:21  The upgrade has been completed.  Please do let us know if you see any issues accessing the service.

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[ RESOLVED ] mail.myhostcp - visibility of older email post upgrade.
Posted by Anthony Hogbin on 22 February 2017 09:04 AM

Following the successful migration of mail.myhostcp last night - we are aware that there is an issue with folder visibility.

Engineers are currently working to resolve this.


It is important to realise that this effects a single mail server, and does not impinge on any other enterprise or shared service.

We will update you as this progresses.

[UPDATE 0918]

Historical email is now available once again. Thank you for your patience.

Engineers have rolled back the upgrade - and are working with the vendor regarding progressing this.

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