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Sep
23
[ LOSS OF PROTECTION ] 0000-0500hrs Tuesday 27th September.
Posted by Anthony Hogbin on 23 September 2016 12:35 PM

Day: Morning of Tuesday 27th September;

Time: Midnight to 5am Europe/London;

Reason: Soft and firmware maintenance along redundant transit route;

Effect: Loss of protection to core fibre and resulting transit to DC8 / St Asaph.

Description:

DC8 is supplied by redundant geodiverse fibre feeds.

During the early hours of Tuesday 27th - our transit providers will be carrying out work on a section of our reundant leg.

They have allowed a 3 hour window of hard down while software and firmware updates are applied, services restarted and tested.

We do not envisage any effect to services what so ever - however we will lose the N+1 protection for this period.

As such no services or transit will be effected directly.

Completion:

We will update on safe completion.

[UPDATE 1109]

This test had been carried out - but has not completed well.

THIS HAS NOT EFFECTED ANY OF OUR HARDWARE OR SERVICES.

Post testing a modular UPS/PDU dropped the load causing a core switch failure.

We will remain in loss of protection state until this has been remedied.

[UPDATE 1300]

This engineering has completed successfully, and is to be considered closed.


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Sep
15
[RESOLVED] Issues affecting Mysql01 server
Posted by Jonathan Hughes on 15 September 2016 09:53 AM

Engineers are working to resolve a fault with the mysql01 database server. 

Please accept our apologies for any difficulties caused by this issue.

[update 10am]

Having identified the underlying issue, our engineers have moved to resolve the problem.

Service was delivered as soon as possible - and this is currently delivering content without issue.

We are now working through the databases and tables on this host, checking for consistency, defragmenting, and optimizing.

Service should return at an improved speed shortly.

If you have any issue after this point - please do raise this as a ticket so we are able to look into as an individual and unrelated issue.

Thank you for your patience during this resolution.


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Aug
19
[ RESOLVED ] SMS messages
Posted by Anthony Hogbin on 19 August 2016 04:12 PM

An issue with software that was sending text messages has been resolved.

The issue was raised with the vendor and they have resolved this - regretfully flushing the queue.

As a result a number of historical texts have been sent in error.

If you believe there is an overdue accounts matter - then please check your control panel to clarify.

Apologies for the inconvenience and confusion this may have called we are following this up currently.


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